Exin ITIL Foundation Set 16

Which process is primarily supported by the analysis of Patterns of Business Activity (PBA)?

Effective Service Transition can significantly improve a service provider's ability to handle high volumes of what?

Which phase of the ITIL lifecycle provides the following benefit: The Total Cost of Ownership (TCO) of a service can be minimized if all aspects of the service, the processes and the technology are considered during development?

In the phrase "People, Processes, Products and Partners". Products refers to:

Implementation of ITIL Service Management requires preparing and planning the effective and efficient use of:

Gathering data, monitoring performance and assessing metrics in order to facilitate service improvements are all activities associated with which part of the service lifecycle?

When is it confirmed if a project's objectives have been achieved?

Which is a definition of a risk cause?

Which of the following are included within Release and Deployment Models? (1) Roles and responsibilities (2) Template release and deployment (3) Supporting systems, tools and procedures. (4) Handover activities and responsibilities

Which of the following are objectives of Service Design? (1) Design Services to satisfy business objectives. (2) Identify and manage risk. (3) Design effective and efficient processes (4) Design a secure and resilient IT infrastructure.