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1.
Which process is primarily supported by the analysis of Patterns of Business Activity (PBA)?
2.
Effective Service Transition can significantly improve a service provider's ability to handle high volumes of what?
3.
Which phase of the ITIL lifecycle provides the following benefit: The Total Cost of Ownership (TCO) of a service can be minimized if all aspects of the service, the
processes and the technology are considered during development?
4.
In the phrase "People, Processes, Products and Partners". Products refers to:
5.
Implementation of ITIL Service Management requires preparing and planning the effective and efficient use of: