Exin ITIL Foundation Set 15

1.

Which of the following statements about the Service Portfolio and Service Catalogue is the MOST CORRECT?

The Service Catalogue only has information about services that are live, or being prepared for deployment; the Service Portfolio only has information about services which are being considered for future development The Service Catalogue has information about all services; the Service Portfolio only has information about services which are being considered for futuredevelopment The Service Portfolio has information about all services; the Service Catalogue only has information about services which are live, or being prepared fordeployment Service Catalogue and Service Portfolio are different names for the same thing

2.

Which part of the service lifecycle is responsible for coordinating and carrying out the activities and processes required to deliver and manage services at agreed levels to business users and customers?

Continual Service Improvement Service Transition Service Design Service Operation

3.

Identity and Rights are two major concepts involved in which one of the following processes?

Access Management Facilities Management Event Management Demand Management

4.

Which of the following is the BEST definition of a Risk?

Something that won't happen Something that will happen Something that has happened Something that might happen

5.

What are the publications that provide guidance specific to industry sectors and organization types known as?

The Service Strategy and Service Transition books The ITIL Complementary Guidance The Service Support and Service Delivery books Pocket Guides

Exin ITIL Foundation Set 15

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Exin ITIL Foundation Set 15

Congratulations

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COMPANY

Products

OTHERS

Partner