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Detail Form
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1.
Which of the following statements about the Service Portfolio and Service Catalogue is the MOST CORRECT?
2.
Which part of the service lifecycle is responsible for coordinating and carrying out the activities and processes required to deliver and manage services at agreed
levels to business users and customers?
3.
Identity and Rights are two major concepts involved in which one of the following processes?
4.
Which of the following is the BEST definition of a Risk?
5.
What are the publications that provide guidance specific to industry sectors and organization types known as?
6.
Which of the following are goals of Service Operation?
(1) To coordinate and carry out the activities and processes required to deliver and manage services at agreed levels to the business
(2) The successful release of services into the live environment
7.
Which of the following activities are helped by recording relationships between Configuration Items (Cis)?
(1) Assessing the impact and cause of Incidents and Problems
(2) Assessing the impact of proposed Changes
(3) Planning and designing a Change to an existing service
(4) Planning a technology refresh or software upgrade
8.
Which role is accountable for a specific service within an organization?
9.
Which of the following is commonly found in a contract underpinning an IT service?Financial arrangements related to the contract Description of the goods or
service provided Responsibilities and dependencies for both parties
10.
Which of the following is NOT a purpose of Service Transition?