Exin ITIL Foundation Set 13

Pre-determined routing of a service request Reducing the time to compile service data Monitoring service availability Faster resource allocation

Technology, customer and business Business, service and technology Customer, business and process Process, technology and service

A customer who has a contract with an internet service provider for a broadband connection The HR department whose payroll service is provided by their organization's IT department An IT department that uses a network service obtained from a supplier A retail bank that outsources its infrastructure to a third-party supplier

Technology, customer, user Corporate, customer, service Corporate, customer, technology Service, user, IT

The complete collection of all data and data repositories in the organization The knowledge to manage organization processes and people The complete collection of all process management structures in the organization The contextual awareness to provide strong common sense judgement