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Detail Form
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1.
Which of the following items would commonly be on the agenda for a change advisory board (CAB)?
1. Details of failed changes
2. Updates to the change schedule
3. Reviews of completed changes
2.
Which of the following are types of service defined in ITIL?
1. Core
2. Enabling
3. Special
3.
What is defined as the ability of a service, component or configuration item (CI) to perform its agreed function when required?
4.
Which of the following can include steps that will help to resolve an incident?
1. Incident model
2. Known error record
5.
Which types of communication would the functions within service operation use?
1. Communication between data centre shifts
2. Communication related to changes
3. Performance reporting
4. Routine operational communication