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Detail Form
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1.
Which one of the following is the BEST description of a relationship in service asset and configuration management?
2.
Which of the following are sources of best practice?
1. Academic research
2. Internal experience
3. Industry practices
3.
Which of these should a change model include?
1. The steps that should be taken to handle the change
2. Responsibilities; who should do what, including escalation
3. Timescales and thresholds for completion of the actions
4. Complaints procedures
4.
Which one of the following is NOT an objective of problem management?
5.
Which of the following statements about service asset and configuration management is/are CORRECT?
1. A configuration item (CI) can exits as part of any numbers other CIs at the same time
2. Choosing which CIs to record will depend on the level of control an organization wishes to exert.
6.
Which of the following are types of service defined in ITIL?
1. Enabling
2. Core
3. Enhancing
4. Computer
7.
Where should the details of a workaround be documented?
8.
Which one of the following is NOT a characteristic of a process?
9.
Which one of the following is NOT a responsibility of the service transition stage of the service lifecycle?
10.
Which of the following BEST describes technical management?