Exin ITIL Foundation Set 10

1.

Which one of the following is the BEST description of a relationship in service asset and configuration management?

Describes the topography of the hardware Describes how the configuration items (CIs) work together to deliver the services Defines which software should be installed on a particular piece of hardware Defines how version numbers should be used in a release

2.

Which of the following are sources of best practice? 1. Academic research 2. Internal experience 3. Industry practices

All of the above 1 and 3 only 1 and 2 only 2 and 3 only

3.

Which of these should a change model include? 1. The steps that should be taken to handle the change 2. Responsibilities; who should do what, including escalation 3. Timescales and thresholds for completion of the actions 4. Complaints procedures

1, 2 and 3 only All of the above 1 and 3 only 2 and 4 only

4.

Which one of the following is NOT an objective of problem management?

Minimizing the impact of incidents that cannot be prevented Preventing problems and resulting incidents from happening Eliminating recurring incidents Restoring normal service operation as quickly as possible

5.

Which of the following statements about service asset and configuration management is/are CORRECT? 1. A configuration item (CI) can exits as part of any numbers other CIs at the same time 2. Choosing which CIs to record will depend on the level of control an organization wishes to exert.

1 only 2 only Both of the above Neither of the above

Exin ITIL Foundation Set 10

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Exin ITIL Foundation Set 10

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