Exin ITIL Foundation Set 1

Process owner Change manager Service manager Process practitioner

Service level management IT operations management Capacity management Incident management

Wisdom - Information - Data ?Knowledge Data - Information - Knowledge ?Wisdom Knowledge - Wisdom - Information ?Data Information - Data - Knowledge - Wisdom

Service design: Design the processes Service strategy: Develop the offerings Service transition: Plan and prepare for deployment Service operation: IT operations management

Proprietary knowledge may be difficult to adopt, replicate or transfer since it is often undocumented Public frameworks are always cheaper to adopt Public frameworks are prescriptive and tell you exactly what to do Proprietary knowledge has been tested in a wide range of environments