Exin ITIL Foundation (2) Set 2

Local ✘ Centralized ✘ Outsourced ✘ Virtual ✔

A standard change ✘ An emergency change ✘ An internal change ✘ A normal change ✔

Change management, service asset and configuration management, release and deployment management ✘ Change management, capacity management, event management, service request management ✘ Service level management, service portfolio management, service asset and configuration management ✘ Service asset and configuration management, release and deployment management, request fulfillment ✔

To produce service design packages and ensure they are handed over to service transition ✘ To assess and evaluate all changes and their impact on service designs ✘ To document the initial structure and relationship between services and customers ✘ To gather and document new service level requirements from the customer ✔

Charging ✘ Governance ✘ Budgeting ✘ Accounting ✔

In the definitive capacity library ✘ In the definitive media library ✘ In the definitive security library ✘ In the definitive production library ✔

Service operation ✘ Service transition ✘ Continual service improvement ✘ Service strategy
885CB989129A5F974833949052CFB2F2 ✔

Contribution to the definition of services ✘ Interfaces between all services and supporting services ✘ Interfaces between the service catalogue and service portfolio ✘ Fulfilment of business service requests ✔

Customer portfolio, service catalogue and retired services ✘ Customer portfolio, configuration management system and service catalogue ✘ Service pipeline, service catalogue and retired services ✘ Service pipeline, configuration management system and service catalogue ✔

Technical ✘ Commodity ✘ Customer ✘ Resource ✔