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Detail Form
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1.
Through which process does the implementation of new or changed services, including closure of a service, need to be planned and approved?
2.
What has to be included in a well defined process?
3.
What would increase the amount of detail in the Configuration Management Database (CMDB)?
4.
Quality Management Systems can assist organizations in enhancing what?
5.
What is a Configuration Baseline?
6.
In recent months at a transport company with 1500 desktops, dozens of requests have been received for expansion of the internal memory because its size has proven to be insufficient. Which process should have prevented this from happening?
7.
Which process includes the responsibility of recovering the service as quickly as possible?
8.
Which process or function is responsible for supplying first-line support and assistance in daily use of IT services'?
9.
What does the term "Integrity" mean in the context of Information Security Management?
10.
What is a Known Error?