Exin IT Service Mgmt Foundation Bridge based on ISOIEC 20000 Set 1

1.

Which of the following is a best practice concerning information security risk assessment?

Information security risk assessments should be carried out by an external auditor to maintain objectivity. Information security risk assessments should be performed as a result of the review of every incident. Information security risk assessments should be performed at agreed intervals and be maintainedduringchanges. Information security risk assessments should be performed once a year.

2.

A company decides to apply the principle of continual improvement. Which action would result from this decision?

Analyze and evaluate the existing situation to identify areas for improvement Analyze customer satisfaction and identify resulting actions Review the Service Management System at least annual Start an internal service organization evaluation

3.

Due to excessive workload, the Desktop Support group has been unable to meet their agreed service levels. One of the major contributing factors is the time being spent in direct communication with users. Which Process or Function can help to alleviate some of this workload?

Incident Management Problem Management Service Desk Service Level Management

4.

What defines Service Quality?

A series of activities that can be assessed in advance by a provider and customer Achieving a 99.999% continuous level of availability Meeting stated customer requirements and expectations Providing a cost-effective service

5.

What data is recorded when an incident is reported to the Service Desk?

the name of the person reporting the Incident the name of the person handling the Problem the name of the person who approves the Request for Change (RFC) the names of persons who are authorized to implement Changes in the ConfigurationManagementDatabase (CMDB)

6.

Which aspect of the IT-Service Industry is considered to be one of the most important, but also one of the most difficult?

constant quality incorporating technological innovations innovating the way services are provided methodological order based on best practices

7.

What is used for the assessment of maturity of organizations?

CMMI CobITTM ITIL MOF

8.

Which process aims to prevent incidents resulting from changes to the IT infrastructure?

Availability Management Change Management Incident Management Problem Management

9.

What is required to be in place for emergency changes?

Capacity plans Controlled Acceptance Test environment policies and procedures Service Continuity Plans

10.

Documentation is a substantial part of the evidence for Service Management What is a best practice relating to documentation?

Documentation should be kept at least five years for auditing purposes. Documentation should be protected from damage due to IT related disasters. Documentation should be stored at a central place and be only accessible via procedures Documentation should refer to the requirements of ISO/EC 20000 for audit purposes.

Exin IT Service Mgmt Foundation Bridge based on ISOIEC 20000 Set 1

Answer & Solution

Answer: Option B

Solution:

Answer & Solution

Answer: Option B

Solution:

Answer & Solution

Answer: Option B

Solution:

Answer & Solution

Answer: Option B

Solution:

Answer & Solution

Answer: Option B

Solution:

Answer & Solution

Answer: Option B

Solution:

Answer & Solution

Answer: Option B

Solution:

Answer & Solution

Answer: Option B

Solution:

Answer & Solution

Answer: Option B

Solution:

Answer & Solution

Answer: Option B

Solution:

Congratulations

COMPANY

Products

OTHERS

Partner

Exin IT Service Mgmt Foundation Bridge based on ISOIEC 20000 Set 1

Answer & Solution

Answer: Option B

Solution:

Answer & Solution

Answer: Option B

Solution:

Answer & Solution

Answer: Option B

Solution:

Answer & Solution

Answer: Option B

Solution:

Answer & Solution

Answer: Option B

Solution:

Answer & Solution

Answer: Option B

Solution:

Answer & Solution

Answer: Option B

Solution:

Answer & Solution

Answer: Option B

Solution:

Answer & Solution

Answer: Option B

Solution:

Answer & Solution

Answer: Option B

Solution:

Congratulations

Detail Form

COMPANY

Products

OTHERS

Partner