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Detail Form
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1.
When improving the IT Service Management system, what needs to be considered to ensure on-going compliance with the service provider's corporate objectives / requirements?
2.
In many organizations, management tasks or parts of those tasks are performed t>y third parties. Agreements are made with these parties that are expressed in contracts. What are these contracts called?
3.
What is an ISO/EC 20000 requirement relating to the service management plan?
4.
What is required for an implementation of IT Service Management to be successful?
5.
What is a function of processes?
6.
Which statement with regard to Information Security Management is true?
7.
Who or what should always be informed in case a release is rejected, delayed or cancelled?
8.
Which process has the goal to maintain and improve rr Service quality, through a constant cycle of agreeing, monitoring and reporting upon IT service achievements and the investigation of actions to eradicate poor service?
9.
One of the activities required for effective planning, coordination and evaluation of requested changes is assessing the impact and required resources. Which process or function is responsible for this activity?
10.
Input from other Service Management processes is required to keep the IT service continuity plan current Which process has the most to contribute?