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Detail Form
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1.
What is known as a temporary solution that enables the user to continue working?
2.
Through which process does the implementation of new or changed services, including closure of a service, need to be planned and approved?
3.
Different types of events are reported to the Service Desk. Which event is an incident?
4.
What has to be included in a well defined process?
5.
What would increase the amount of detail in the Configuration Management Database (CMDB)?