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Exin IT Service Management Foundation based on ISOIEC 20000 (ITSM20F.EN)

Question - 27 Maximum mark : - 52

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Exin IT Service Management Foundation based on ISOIEC 20000 (ITSM20F.EN) Online Practice Exams
Exin IT Service Management Foundation based on ISOIEC 20000 (ITSM20F.EN)

What are the key contents of an IT Service Management system?

A documented organizational and operational structure A software system for the ticket A software system to monitor the key performance indicators (KPIs) Systematic processes for ticket recording and follow-up only

What is mandatory to define in the incident management procedures?

The escalation of incidents The implementation of emergency changes The recording of deficiencies in the configuration management database (CMDB) The recording of problems

What can be improved by achieving quality objectives?

Effectiveness of the service Personal satisfaction of the Configuration Manager Relationship with interested suppliers Relationship with unauthorized patties

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