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Detail Form
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1.
A Release policy needs to be documented and agreed. What must be included in the Release policy?
2.
Which process has the objective to ensure that the available supply of processing power matches the business demands, both now and in the future?
3.
One of the responsibilities of Release Management is to ensure that the master copies of software are stored in a secure location. What is the name of this location?
4.
Which processes should the Plan, Do, Check, Act methodology be applied to?
5.
What is a purpose of ISO/IEC 20000?
6.
A number of important documents are used within Service Level Management One of these documents consists of an overview of services and Service Levels offered. What is the name of the document?
7.
What may define the scope of Service Management in the Service Management plan?
8.
What is a best practice for Capacity Management?
9.
What is the objective of the service reporting process?
10.
What is a parameter for measuring progress relative to key objectives in an organization?