×
Detail Form
We will send your result on your email id and phone no. please fill detail
1.
What is known as a temporary solution that enables the user to continue working?
2.
Through which process does the implementation of new or changed services, including closure of a service, need to be planned and approved?
3.
Different types of events are reported to the Service Desk. Which event is an incident?
4.
What would increase the amount of detail in the Configuration Management Database (CMDB)?
5.
One of the activities of Problem Management is the analysis of historical Incident and Problem data held in the Configuration Management Database (CMDB) in order to understand trends. Which aspect of Problem Management accomplishes this?
6.
What is a Configuration Baseline?
7.
Deming proposed a system of continuous improvement. Which four activities does this system involve?
8.
Which process includes the responsibility of recovering the service as quickly as possible?
9.
What is the definition of IT Service Management?
10.
What does the term "Integrity" mean in the context of Information Security Management?