Home
Jobs
Courses
Certifications
Companies
Online IDE
Login
Signup

Exin ISOIEC 20000 Foundation

Question - 30 Maximum mark : - 55

Home
All Exams
Exin ISOIEC 20000 Foundation Online Mock Tests
Exin ISOIEC 20000 Foundation

What is the objective of the Continual Improvement (Act) stage of Planning and Implementing Service Management, as described in the ISO/IEC 20000 standard?

To improve the efficiency and effectiveness of the business To improve the efficiency and effectiveness of the ITIL processes To improve the efficiency and effectiveness of service delivery and management To improve the efficiency and effectiveness of service support

What should Quality Management Systems encourage organizations to do?

To achieve the lowest cost of service provision To achieve the maximum level of service possible To define as many metrics as possible for each process to ensure strong control To define processesthat contribute to customer acceptance of services

What is a shared concept of both ISO/IEC 27001 and ISO/IEC 20000?

Capacity Management Incident Management Information Security Management Release Management

Which of the following standards was the forerunner to ISO/IEC 20000?

BS 1968 BS 7799 BS 8800 BS 15000

What is a Configuration Baseline?

A benchmark of the service provider's capability A configuration audit report A snapshot of the state of an IT Service or individual Configuration Item (CI) at a point in time The change requests allocated to a release

Prev Next

Congratulations

you have successfully completed the test

Back to Question View Result

Detail Form

We will send your result on your email id and phone no. please fill detail

Name

Email ID Note: Report will be send to the above Email ID

Phone No

COMPANY

About us
Careers
Contact Us
In Press
People
Companies List

Products

Features
Coding Assessments
Psychometric Assessment
Aptitude Assessments
Tech/Functional Assessments
Video Assessment
Fluency Assessment
Campus

Learning
Campus Recruitment
Lateral Recruitment
Enterprise
Education
K 12
Government

OTHERS

Blog
Terms of Services
Privacy Policy
Refund Policy
Mart Category

Partner

Partner Login
Partner Signup