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Detail Form
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1.
Which of the following is Problem Management primarily concerned with?
2.
What is the objective of a Management System?
3.
Which of the following must be included within the Service Management plan?
4.
Which service changes should be documented in change records?
5.
The Service Provider should check that the Service Management objectives and the plan are beingachieved. Which of the following items is not measured as part of this monitoring, measuring or review?
6.
What shall the Service Level Agreements (SLAs) with the suppliers be aligned with?
7.
What is mandatory to define in the Incident Management procedures?
8.
Which of the following is a best practice for Capacity Management?
9.
An objective of Capacity Management is to ensure that the service provider has, at all times, sufficient Capacity to meet the current and future agreed demands of the Customer's business needs. What document is produced to support this objective?
10.
Availability and Service Continuity Plans need to be developed and reviewed periodically to ensure that requirements are met as agreed in all circumstances, from normal operations through to a major loss of service. What is the minimum level of frequency with which these Plans should be developed and reviewed?