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EXIN BCS Service Integration and Management

Question - 17 Maximum mark : - 31

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EXIN BCS Service Integration and Management Online Practice Exams
EXIN BCS Service Integration and Management

What is a benefit of adopting SIAM for an organization?

SIAM enables effective contracts between the service integrator and the service providers. SIAM makes service providers accountable for the end-to-end delivery of services. SIAM provides a single point of control for the integrated delivery of services. SIAM provides service providers with a tool to support their internal processes.

Which process ensures that service performance meets agreed requirements?

change management incident management project management service level management

In the SIAM structure that uses a lead supplier as the service integrator, who has the contractual relationship with the external service providers?

customer organization lead supplier prime vendor service integrator

What is an objective of the Run and Improve stage of the SIAM roadmap?

design processes implement processes manage processes

Which process records and manages service issues that are interrupting the availability of a service?

change management incident management problem management request fulfillment

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