EXIN BCS Service Integration and Management

1.

What is a benefit of adopting SIAM for an organization?

SIAM enables effective contracts between the service integrator and the service providers. SIAM makes service providers accountable for the end-to-end delivery of services. SIAM provides a single point of control for the integrated delivery of services. SIAM provides service providers with a tool to support their internal processes.

2.

Which process ensures that service performance meets agreed requirements?

change management incident management project management service level management

3.

In the SIAM structure that uses a lead supplier as the service integrator, who has the contractual relationship with the external service providers?

customer organization lead supplier prime vendor service integrator

4.

What is an objective of the Run and Improve stage of the SIAM roadmap?

design processes implement processes manage processes

5.

Which process records and manages service issues that are interrupting the availability of a service?

change management incident management problem management request fulfillment

6.

What is an activity of the Discovery and Strategy Stage of the SIAM roadmap?

appoint the service integrator produce the outline business case ongoing organizational change management operate governance structures

7.

In which stage of the SIAM roadmap should an organization start to create their business case for SIAM?

Discovery and Strategy Implement Plan and Build Run and Improve

8.

An important DevOps concept is the incremental of new functionality, followed by user feedback before the next increment. In a SIAM ecosystem, what should be put in place specifically to support this DevOps concept?

automated test suites for the end-to-end service integrated change advisory board removal of waste from the process trust the service providers and empower them to deliver their services without interference

9.

What driver is related to service satisfaction?

a corporate governance requirement, for instance a new act prevention of duplication of resources and activities across multiple service providers the reduction of Shadow IT the pace with which changes are made to meet business requirements

10.

What is one of the activities of the Plan and Build Stage of the SIAM roadmap?

design the detailed SIAM model ongoing organizational change management produce the outline business case transition to the approved SIAM model

EXIN BCS Service Integration and Management

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EXIN BCS Service Integration and Management

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