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Detail Form
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1.
?_________________ involves using digital communications technologies to maximize sales to existing customers and encourage continued usage on online services.
2.
Which of the following is not an social network website?
3.
Which of the following emphasizes embedding of customer focus, in an organization?
4.
What will help in avoiding poor customer service?
5.
________________ is the processing of data about customers and their relationship with the enterprise in order to improve the enterprises future sales and service and lower cost.
6.
Which of the following factor is affected by stress?
7.
The methods of arranging records side by side is known as
8.
What type of expectation does a customer will have, if tasting a confectionary?
9.
What strategy will help to manage customer expectations?
10.
Which step, will build a strong marketing relationship with your customers?