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Detail Form
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1.
______________ is a technique used to predict future behavior and anticipate the consequences of change, in data mining.
2.
Where does customer service is needed?
3.
Which of the following is used to implement customer focused strategy?
4.
________________ is the process of managing information about customers to maximize loyalty.
5.
For relationship marketing, Internet is used that involves integrating the customer database with websites to make the relationship targeted and personalized. By doing this there are many benefits to be gained but which of the given options are not an advantage of the same?
6.
What part of the name should be used in formal situations?
7.
In order to save an existing document with a different name you need to _______
8.
The study of how individuals, groups and organizations select, buy, use and dispose off goods, services, ideas or experiences to satisfy their needs and wants is referred as ____________________.
9.
What does CRM stand for?
10.
How should customer service handle a illiterate customer, in filing up the required application form?