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Detail Form
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1.
After escalating a call to technical support for paper jams, the technician is advised to replace the laser
assembly. Which of the following should be done FIRST?
assembly. Which of the following should be done FIRST?
2.
Which of the following software is used by the computer operating system to convert print jobs to a format the
printer understands?
printer understands?
3.
A customer wants to search for an email address on the network. Which of the following is the protocol used to
find it?
find it?
4.
When using an electric heater sitting next to the network jack the printer prints slowly. With the heater turned off
there is no problem. Which of the following is a possible cause of the problem?
there is no problem. Which of the following is a possible cause of the problem?
5.
When scanning a document through an ADF the customer notices a thin black line from the lead edge to trail
edge of the original. Which of the following is a possible cause of the problem?
edge of the original. Which of the following is a possible cause of the problem?
6.
A technician has determined that the fuser is causing lines. Which of the following should be done next?
7.
Which of the following is used to remove the airborne byproduct caused by the charging of the photoconductor?
8.
Which of the following should be referenced before installing a device in an enclosed area?
9.
When scanning a document at a high resolution which of the following will be affected?
10.
Which of the following is affected when scanning at a higher resolution?