1.
Which of the following settings should a technician change if communication response is unusually slow
between a workstation and a printer?
2.
Al of the following options are available through any print drivers graphical user interface (GUI) EXCEPT:
3.
If a color capable copying device is outputting images that are greener than the original document, which of the
following combinations of subtractive colors should the technician adjust to lighten the green output?
4.
Which of the following is a reason for color capable printing devices to have color calibration?
5.
If a devices power plug configuration is designed for a high amperage receptacle type and the
customer alters the plug configuration to fit a lower amperage receptacle type, which of the following symptoms
would a technician encounter on a service call?
6.
Which of the following should a technician check to determine the version of print driver being used?
7.
A customer has loaded the print driver for the MFD via CD-ROM but cannot use some of the peripheral devices
that are installed. Which of the following wil address this problem?
8.
While printing from a computer or receiving a fax, a customer notices a line down the page. Which of the
following is a possible cause of the problem?
9.
When installing a new MFD at a customer's location, the technician observes construction and an electrician
installing new wiring in the area where the customer wants the unit placed. Which of the following steps should
be taken prior to plugging the device in to the wall outlet?
10.
A technician arrives onsite to repair a device. Two users are there and both begin to explain what has
happened and what they think could be the cause of the problem. Which of the following would be the MOST
appropriate way for the technician to handle this situation?