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Detail Form
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1.
TWAIN compliant scanning devices also require which of the fol owing in order to enable communication to a
workstation?
workstation?
2.
A customer needs the MAC address for their device, where is the MOST likely place a technician would get this
information from?
information from?
3.
A customer wants to scan a picture that wil be used in a word processing document, which of the following file
format should they use?
format should they use?
4.
A customer calls to report that the scan images are taking up too much space on their server. The customer
tells the technician they are scanning at 600dpi, in PDF format, and using a TWAIN driver in the ADF mode.
Which of the following is the MOST likely cause of the excessive space usage?
tells the technician they are scanning at 600dpi, in PDF format, and using a TWAIN driver in the ADF mode.
Which of the following is the MOST likely cause of the excessive space usage?
5.
When a technicians toner vacuum starts losing suction power, the MOST likely thing a technician should do is:
6.
After gathering information in regards to a service issue, the next thing a technician should do is:
7.
Which of the following is the correct order of the steps, from beginning to end, for the general troubleshooting
methodology?
methodology?
8.
Which of the following is MOST important when calling technical support to solve an issue with a device?
9.
Which of the following would be the BEST action to take if a technician is unable to resolve a
customer issue with a device?
customer issue with a device?
10.
Which of the following would be the BEST action to take after technical support has given a recommendation
for a service issue?
for a service issue?