CompTIA PDI+ Exam Set 12

1.

A technician arrives at a large office building to do a service call. Which of the following is the FIRST action the
technician should take?

The technician should ask for the error log on the machine and begin troubleshooting the issue. The technician should introduce themselves and directly start working on the printer. The technician should provide the customer with a service manual and explain the solution the technicianwill be implementing. The technician should introduce themselves and ask open ended questions about the issue.

2.

While a client is demonstrating an issue with the unit, the technician notices that they slam the paper cassette
very hard. After further investigation the technician notices two parts that are damaged inside the cassette. How
should the technician address this behavior with the client?

Remove the cassette, show them the damaged parts, and tell them they will receive a bill for the partsand
labor. Fix the issue, how the customer treats their printer is not the technician's concern and will result in moreservice calls in the future. Remove the cassette, show them the damaged parts, advise of the proper way to insert the cassette anddemonstrate the proper procedure. Remove the cassette, show them the proper way to re-insert the cassette to avoid damaging the internalparts, and leave the customer with a bill.

3.

Which of the following should a technician consider before replacing or repairing a fuser on a laser printer?

Allow the laser diode to stop to turning. Ensure the charge applied to the drum has dissipated. Make sure to open to front cover and remove the toner cartridge. Allow the fuser to cool down for an appropriate period of time.

4.

When speaking to a customer, which of the following would be the BEST way to communicate the results of the
service call?

There is a defective part that needs to be replaced. It will be installed tomorrow as soon as it arrives. The HVPS is not working properly; it is only providing -250 volts DC to the charge roller. The part is comingfrom another country, so it should be here in a couple of days. The HVPS is not putting out sufficient power. It will need to be replaced with a new one. There is too much of a difference in potential between the latent image area and the photoconductor, so theHVPS has to be replaced. The part is ordered.

5.

The purpose for error correction mode (ECM) on fax devices is to:

correct any misspelled word on the page. retransmit data when a failure occurs. make sure the fax goes to the correct destination. adjust the colors on the fax page.

6.

There is a number commonly listed on MOST packages of paper. Which of the following does this number
indicate?

The brightness of the paper The maximum percent of humidity of the paper The speed at which the toner wil be fused with the media The maximum print speed the paper can be used for

7.

A customer has replaced their old printer with a new MFD. The new device has the same settings as the old
one. The old device is moved to another location and now the old device fails to print. Which of the following is
a possible source of the problem?

The two devices share the same IP address. The power drain from the new device prevents the old device from printing. The new device is set to block other devices from printing. The new device settings have priority over the old device settings.

8.

A customer recently reported that their print quality was poor. Upon arrival, it is discovered that the printer is set
in a closet on a very high shelf. Which of the following is the technicians next step before servicing the device?

Get a small step stool in order to reach the device. Ask the customer to help with moving the machine. Reschedule the call for when a second technician can come and help lift the printer. Ask the customer to select a more suitable location for the printer.

9.

While onsite a technician discovers the customer is in the process of evaluating a printer from a competitor.
Which of the following should be done?

Cal the customers manager and advise them of the situation. Ask the customer if a sales representative may call them. Refuse to do anything and call the service manager. Tell the customer that the new printer is of poor quality.

10.

A customer places a service call stating they cannot send or receive any faxes. The device is able to make
copies though. Which of the following should the technician check?

The paper feed system The fax line for a dial tone The ADF for proper operation The power source

CompTIA PDI+ Exam Set 12

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CompTIA PDI+ Exam Set 12

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