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Detail Form
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1.
When arriving at the customers location, two different users describe the problem, and from their description it
seems to be two separate problems. Which of the following is an appropriate step to take?
2.
How should a service representative provide closure at the end of a call for a client?
3.
Which of the following devices can route electrical signals only when activated by an external control signal?
4.
Which of the following failed components would be responsible for the fuser unit not heating properly?
A .Halogen lamps
5.
Which of the following items can be used as a discharge lamp?
6.
Which of the following types of media would MOST likely cause above normal amounts of machine jamming?
7.
Which of the following components contains the analog to digital converter?
8.
Which of the following electrical components detects a change of state by blocking the infrared beam with a flag
or actuator?
9.
Which of the following components places ink directly on the media in an ink dispersion device?
10.
Which of the following components prevents the print head from clogging?