The customer prints several different color documents. Each one is printed using the same print driver and
application but some prints are lighter or darker than what the customer desires. Which of the following is the
BEST action to take?
The customer is printing out color flyers they have created on their PC which includes several pictures taken
with their digital camera. Some of the photographs printed on the same page are printing darker than others.
Which of the following is the BEST action to take?
When troubleshooting image quality problems on a MFD, a technician observes a black line on the output in a
simplex copy or print. Which of the following is the cause of the problem?
A user is unable to print to a network printer from their workstation. The technician can successfully PING the
IP address of the printer. Which of the following could be the FIRST step to isolate the source of the problem?
A user experiences an error message when printing a document from a spreadsheet application, indicating the
document cannot be printed. Another file using the same application can be printed successfully. Which of the
following is the MOST likely cause of the problem?
When printing multiple sets of multi-page documents from a word processing application, a user wishes to
collate the pages, so they select the collate feature in the device driver. However, the pages are not collated
when printing has been completed. Which of the following might be the cause of the problem?