CompTIA PDI+ Beta Set 20

1.

When setting up a new MFP to the network, which of the following information needs to be entered to complete the installation so printing can occur?

IPCONFIG, LDAP, SNMP IP Address, LDAP, SMTP IP Address, Subnet Mask, Default Gateway APIPA, IPCONFIG, IP Address

2.

While servicing a printer, the technician notices several used print cartridges next to the machine. Which of the following advice should be given to the customer about how to dispose of the cartridges?

Take the cartridges and claim the cartridge deposit. Return the cartridges to the manufacturer for recycling. Box the cartridges up and place them in the local waste container. Contact the local office supply store to see if they will take the cartridges.

3.

The client reports that copies and Tx fax jobs print out blank when using the ADF on their Fax / MFD. The fax activity report shows that the fax was sent successfully. Which of the following is MOST likely the problem?

The LED array is not turning off during the scan process. The customer is inserting the original upside down in the ADF. The customer is dialing the wrong number. The ADF is not turned on to accept fax transmissions or copies.

4.

The client reports they cannot fax to one particular location. Al other locations work fine. The activity report confirms this. Which of the following is the next BEST step?

Try sending to it again this time with several pages. Use a telephone to call the number in question and listen to the line. Reboot the fax machine and then try again. Insert the paper in the ADF face up to ensure the image is captured.

5.

A client would like to purchase an additional paper source to put colored paper in their monochrome machine. Currently they have two trays with plain paper; the multi-sheet bypass tray is for letterhead. They want pricing and a delivery date. The technician does not have pricing or the ability to sell this option. Which of the following would be the BEST answer to the customer?

Pricing information is not given to technicians. Someone else must provide this information. Technicians only repair the devices. This machine does not print color, so color paper cannot be added to it. The sales rep wil call aboutupgrading to a color laser unit. This request will be given to the sales team and they will respond as soon as possible. This will involve the service manager. Here is their number feel free to contact them.

6.

A client asks the technician to move their color laser unit to another area in the office. The machine is on a counter top that does not move and it weighs roughly two hundred pounds. Which of the following would be the BEST answer for this request?

The technician offers to move it by themselves. The technician will return with assistance to move it. The technician cannot help because of safety issues. The technician asks the customer to assist.

7.

A technician is on the phone with technical support at a customer site. Technical supports advice is to order a fuser and a circuit board to fix the problem. Before hanging up with technical support, which of the following would be the BEST thing to do?

Verify the model and serial number again to ensure the right machine is being worked on. Verify the clients address for when the technician returns with the parts. Ask for a second recommendation from another support member. Confirm the part numbers to be ordered and clarify any recommendations made.

8.

Which of the following refers to color management?

Manage the color cost per copy function of the printer The management of the color toner cartridges for budgetary purposes Ensuring that all colors are used equal y and monitoring the usage per page Color processing between the original and the output

9.

Which of the following would be the corresponding subtractive colors to the additive primary colors?

Magenta, Yellow and Black Purple, Black and Red Cyan, Magenta and Yellow Orange, Cyan and Blue

10.

After working on a clients printer for two days in a row, the printer is stil not working. The clients frustration is showing now that they have been down for two days. Which of the following is the technicians next BEST step?

Replace the machine with a new one. Escalate the service call with technical support. Escalate the service call to the sales team. Inform the customer that further training is needed to operate the device properly.

CompTIA PDI+ Beta Set 20

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CompTIA PDI+ Beta Set 20

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Congratulations

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