CompTIA PDI+ Beta Set 11

A client is complaining about the speed at which large documents are printed. Which of the following would be a suggestion for improving this performance?

Which of the following would be a good example of an open ended question used to gain insight about a failed device?

A technician is working on a multi-function device at a repair facility and identifies a failed part that needs to be replaced. The part is not in stock and will take three days for delivery. Which of the following is the BEST way for the technician to handle this situation?

When communicating with a client which of the following situations would be BEST served by asking a closed ended question?

Which of the following is a good communication practice for a technician to use when explaining the cause of a device failure to a client?

A customer is using a remanufactured toner which has caused damage to the fuser unit and wil require the unit to be cleaned. The unit is covered under warranty, but using remanufactured toner causes the warranty to be voided. This is now a chargeable service. Which of the following is the BEST response from the technician?

Due to traffic a technician has arrived late to their first call, and has three other calls to do that day. Which of the following is the BEST action to take?

The customer complains that when printing a picture of a red apple on their CMYK model laser printer, the printed pages shows a yellow apple instead. Which of the following colors is missing?

When printing out a color alignment page on a CMYK model laser printer the technician notices that there is a yellow border on the lead edge of the red mixed image and the green mixed image. There is also a green line between the cyan image and yellow image. Which of the following colors wil need to be aligned?

A technician has completed the service call and is ready to leave; however, the client is not around. Which of the following is the BEST response?