A technician has received a call from a customer stating that the customer has logged in, but cannot access the
Internet. The technician asks the customer if the gateway and the firewall can be pinged. This is an example of
which of the following troubleshooting skills?
A technician has been tasked to reduce the administrative time spent on the network. The network uses several
VLANs. Which of the following is a protocol that can be added to the switches to help reduce administrative
time?