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1.
An antenna that propagates its signal in 360 degrees is called which of the following?
2.
A radio signal bounces off hard surfaces and arrives at a point via multiple paths. Which of the following describes this phenomenon?
3.
Which of the following phenomenon results in decreased signal levels due to passing through a solid structure?
4.
When a new building WiFi system is installed, a map is built in order to understand where the system provides access to the network. Which of the following maps will aid the help desk technician in troubleshooting connectivity issues?
5.
Joe, a help desk technician, is receiving multiple calls that WiFi is not working in a new area of the building. Joe determines that the coverage should be adequate. Which of the following would be the recommended escalation procedure?
6.
It takes a user 20 seconds or more to send mail from a remote location, and experiences intermittent slowness during web browsing. The technician determines that the network signal is adequate. There is a large meeting in the conference room adjacent to the user. Which of the following conditions is MOST likely occurring?
7.
Which of the following is required to connect to a WiFi network?
8.
High availability procedures include which of the following?
9.
A user traveling overseas is in a place where there is access to WiFi. The user can receive email and talk using VoIP, but cannot place or receive phone calls. Which of the following is the MOST likely cause of this issue?
10.
After registering a device for use with the corporate MDM server, Joe, a user, is unable to receive corporate email. Joe can send and receive personal email, SMS messages, access Internet sites from his device, and place phone calls. Other users are able to access their email from the same server. Which of the following is the MOST likely cause of the problem?