Which of the following layers of the OSI model is responsible for intelligently selecting the MOST appropriate route through the network for a packet to travel?
A technician is notified that the network is down in a remote office. Upon arriving the technician finds that the network failed just after an IP telephone was moved to a new location. Upon examination the technician notices that the phone has two network cables plugged into it and both are connected back to the same switch. Which of the following would keep this from causing a network outage again?