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1.
Which of the following is an advantage of enabling video conferencing on an IP -PBX?
2.
T.120 is an international standard for:
3.
A company has a contact center with thousands of distributed agents, skill-based routing, multiple hunt groups, CTI and desktop screen pops. The managers want to reduce the number of repetitive calls that require agent interaction. The technician is asked to investigate options for self-service. Which of the following components should be added to the system to enable self -service?
4.
In a contact center, which of the following information is critical to properly route a call to an Interactive Voice Response (IVR)?
5.
Which of the following is the key design requirement when designing an Interactive Voice Response (IVR)?
6.
Which of the following frame rates does Common Intermediate Format (CIF) operate in order to provide good quality video conferencing?
7.
A technician is troubleshooting a SIP video unit that is being used for a video conference. Which of the following ports would a technician have to ensure were open on the firewall?
8.
A technician is setting up a video conference between two locations via a third, less trusted network. Which of the following security measures would help the technician create a secure connection between these two locations?
9.
Which of the following forms of a network security breach would an Intrusion Detection System (IDS) be MOST vulnerable to when running on a converged network?
10.
A VoIP solution is using 802.11 access points in its topology. Which of the following protocols would be used?