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Detail Form
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1.
Which of the following methods of transmission are BEST used to complete a video conference?
2.
Which of the following applications allows the customer to enter a number and route the call to the next available agent while delivering a screen pop to the agent?
3.
Why should a technician prioritize voice traffic?
4.
Which of the following technologies allows users to have a cell phone ring simultaneously as their desk phone does?
5.
Which of the following features must be enabled to allow a call to a desktop phone to be transferred to a remote phone?
6.
When implementing a converged network, traffic shaping is important because it:
7.
At which of the following layers of the OSI model do switches operate?
8.
At which of the following layers of the OSI model does a router operate?
9.
Which of the following ports does Telnet typically communicate over?
10.
Which of the following is a video coding for low bit rate communication?