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Detail Form
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1.
A user is not able to send email from home using their business email address. Which of the following port
numbers should be configured for SMTP?
2.
A user copied files from a CD and now the files can only be opened as read-only. Which of the following utilities
can be used to allow the user the ability to edit the files?
3.
A user reports that every time they start up their computer it stops with a blue screen error. Which of the
following methods will give an alternate method of trying to start up a Windows computer?
4.
A user reports that when they started their computer up it gave them the message "Non system disk or
operating system is missing," and to press enter to continue. The user stated that the computer worked fine last
night when they shut it down. Which of the following is the MOST likely cause of the error?
5.
A support technician is trying to locate a particular registry key using REGEDIT.EXE, on a Windows 2000 PC.
Which of the following is the BEST method of doing this?
6.
Which of the following command line tools can be used to display the default gateway, IP address, and DNS
servers currently being used by a host?
7.
Which of the following command line utilities would allow a technician to copy not only the parent directory but
also include subdirectories of a folder on a Windows XP machine?
8.
Which of the following commands will display the available switches of a command line utility?
9.
Which of the following command line utilities allows a technician to create a new directory?
10.
Which of the following switches for the FORMAT command line utility allows a technician to format a floppy disk
the FASTEST?