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Detail Form
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1.
A technician is attempting to remove a number of viruses from an infected system. The antivirus software in
use is fully updated and has detected the viruses. However, a message stating that the file is in use appears
when the technician tries to quarantine or delete the infected files. Which of the following can be done to
resolve this issue?
2.
Which of the following file attributes is used to show that a file has changed since the last time it was backed
up?
3.
A technician needs to replace the motherboard for a laptop. Which of the following tools should be used?
4.
A user states that the printer is printing blank pages after replacing the toner. Which of the following is
MOST likely the cause?
5.
A user states that the printer is printing unknown characters when printing a picture. Which of the following is
the MOST likely cause?
6.
Which of the following ping commands would a technician use to ping continuously?
7.
Which of the following is the location of the system fonts in Windows XP?
8.
In which of the following locations are the temporary Internet files stored for 'User' in Windows XP?
9.
A user reports that the computer's hard drive is constantly running and the hard drive light is constantly flashing.
Which of the following tools would be used to resolve this issue without losing data?
10.
A user states that a message pops-up during Windows startup stating that it cannot find a program to run.
Which of the following tools would be used to delete the entry from running again?