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Detail Form
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1.
A technician has a laptop in for repair with a consistent video corruption issue. The issue is seen on the local
display and on an external monitor. The issue happens on the BIOS setup screen as well as within Windows.
Which of the following laptop components is MOST likely failing?
2.
A new processor was recently installed on a one year old motherboard, replacing the original processor.
The processor is on the motherboard's supported processor list and was double checked for proper
installation. However, the PC refuses to POST properly and displays no video onscreen. Which of the
following is the MOST likely issue?
3.
A laptop has been scheduled to have its internal wireless upgraded with an 802.11n card. Which of the
following card types would the technician purchase to accomplish this?
4.
Which of following can be used to verify if SMTP is accepting connections?
5.
Which of the following tools is used to test the network connection from a wall to the computer?
6.
Which of the following tools can be used to test if a 24-pin power cable is outputting correct voltage?
7.
A user reports that their computer is unable to connect to certain web pages. An error message appears stating
'the page cannot be displayed'. Which of the following commands can be used to correct this?
8.
A user has been migrated from Windows 2000 to Windows XP. The user can no longer see file extensions.
Which of the following is the BEST way to address this user's concern?
9.
A technician finished installing a processor and is going to install the heatsink next. Which of the following
should the technician perform before installing the heatsink?
10.
A customer wants an older hard drive installed in their computer and states it is an EIDE drive. Which of the
following interfaces would the drive MOST likely connect to?