1.
A technician is tasked with replacing the wireless network card in a laptop. After performing the replacement tasks, the laptop cannot pick up any wireless signals. Which of the following is the MOST likely cause of the problem?
2.
A customer explains they cannot use headphones through the audio ports on the front side of the computer. Upon a visual inspection, the cable leading from the front audio panel to the motherboard is properly connected and the device manager does not show any issues. Which of the following would need to be done to enable to front panel audio ports?
3.
A user reports the system runs fine for a few minutes and then freezes or locks up. Which of the following is the BEST cause of this issue?
4.
A technician is replacing an internal hard drive in a laptop. Which of the following hard drive types is the technician MOST likely using?
5.
A technician has ordered a replacement motherboard. The existing motherboard processor did not fit in the replacement motherboard. Which of the following did the technician fail to confirm when ordering the replacement motherboard?
6.
A technician receives a computer that has a virus. Which of the following should the technician perform FIRST?
7.
A technician is setting up an email account on a smart phone. To ensure that messages read on the phone will be marked as read when viewed on the computer, which of the following should the technician configure?
8.
A client is having trouble connecting to the Internet. The client is using a static IP address and is able to connect to other devices on the network via IP address only. Which of the following is MOST likely the problem?
9.
Before installing a second hard drive in a PC, which of the following should a technician consider?
10.
A computer briefly turns on, and then turns off. The computer does not stay on long enough for a user to get into the BIOS. Which of the following tools should a technician use FIRST to help determine the problem?