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Detail Form
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1.
A user reports that their Windows XP machine, which has a 250 GB hard drive, can only recognize 137GB
during usage. Which of the following is the MOST likely problem?
2.
A technician is troubleshooting a PC that intermittently does not power on. Which of the following tools would be
the BEST choice to use to verify a possible cause?
3.
A technician is troubleshooting a monitor displaying a blank screen and the power indicator light is on.
Which of the following should the technician do next?
4.
A technician finds that a laptop's display only works properly when the LCD screen is positioned at certain
angles. Which of the following should the technician check FIRST?
5.
A technician installs 1GB of RAM in the single SODIMM slot of a laptop. After the installation, Windows
reports that only 960MB of RAM are available. Which of the following is the MOST likely cause?
6.
After visiting the Windows Update website on a Windows 2000 computer and installing all updates, a user
reports that they are unable to select any resolution above 640X480 with sixteen colors. Which of the
following procedures should the technician complete FIRST?
7.
A technician is installing an additional SATA hard drive on a system. After checking that the drive has
power and is connected to the motherboard, the drive is not recognized by the PC. Which of the following
should the technician do FIRST?
8.
A technician is providing new PCs for an engineering team. The engineering team has requested the highest
video performance possible for their new systems. Which of the following should the technician recommend for
the new PCs for MAXIMUM video performance?
9.
Which of the following would BEST allow a technician to find out where a problem is between two networked
computers?
10.
Which of the following default ports must be opened to allow a technician to telnet into a machine?