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Detail Form
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1.
A technician is upgrading memory in a desktop PC. The user purchased two 2GB DIMMS from the PC
manufacturer. The PC powers on and POST shows 2GB of RAM. Which of the following is the FIRST action to
perform?
2.
An administrator has connected a computer to the network, but does not have connectivity. Which of the
following is the BEST way to test connectivity?
3.
Which of the following tools should the technician use when testing a serial port?
4.
The print spooler for a local printer continues to fill up with new jobs and no jobs are being processed at the
printer. Which of the following is MOST likely the cause?
5.
A technician has to repeatedly set the BIOS time. Which of the following is MOST likely the cause of this issue?
6.
A technician has been called to a user's desk to diagnose a computer that is making a loud grinding noise when
it is powered on. The computer fails to load the operating system and has an error that states 'no boot device
found'. Which of the following has failed?
7.
A user states that the LCD display on their laptop has intermittent lines on the screen. The technician notices
that when the display panel is moved, the line appears and then disappears.
Which of the following is the MOST likely cause?
8.
After replacing the motherboard in a laptop, the system overheats and fails to boot. Which of the following is the
MOST likely cause of this error?
9.
When disassembling a laptop a technician should do which of the following?
10.
Which of the following should be used when removing or installing computer components?