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Detail Form
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1.
A user wants to restore an application's security settings to an iOS device, but an Internet connection is unavailable. Which of the following tools can assist with
mitigating this issue?
2.
Which of the following statements is true regarding the differences between a 32-bit and 64-bit OS?
3.
A coworker asks a technician for help understanding an email request while the technician is on a call assisting a user. Which of the following is the BEST response
the technician can give the coworker?
4.
A technician in a call center is on a particularly frustrating repair call. Which of the following BEST represents what the technician should do during the call?
5.
A company wants all new PCs to have a standard sleep and hibernate schedule. Which of the following would allow this to be accomplished?
6.
Joe, an end user, reports that his computer is displaying numerous pop-up advertisements and is performing very slowly during the workday. Which of the following
tools should the technician use FIRST to troubleshoot this issue?
7.
A user is trying to connect to a new access point with a laptop. The laptop is already able to connect to older access points. The user can see the SSID, but the new
access point will not allow the user to connect. The user verifies the correct password is being used. Recently issued devices are able to connect to the new access
point. Which of the following is the BEST way to restore this situation?
8.
A technician responds to a user's complaint of "stop" errors being received when the user watches company training videos. The technician determines the problem
must be a faulty video driver. After installing the latest video driver for the system, rebooting, and testing the system, the error is still present. Which of the following
troubleshooting steps does the technician needs to complete at this stage?
9.
A PC technician is configuring IP addresses on a Windows system that has multiple NICs. Which of the following commands would show the IP addresses
configured on each network interface?
10.
Which of the following built-in accounts removed in Windows 10?