1.
Which of the following printer types requires the use of special paper to print?
2.
Which of the following commands will take a FAT32 file system and make it an NTFS file system?
3.
During a laptop start up, a technician is able to see the Windows splash screen as the OS loads. Shortly after reboot, the technician experiences a black screen. The technician can plug in an external monitor and the display works correctly. Which of the following is a MOST likely cause of the display issue?
4.
A user is attempting to connect to a Wi-Fi hot-spot at a local coffee shop where the user connects every weekend. The user is receiving the message, no wireless devices detected , but other users in the coffee shop can connect. Which of the following is the MOST probable cause of this issue?
5.
Which of the following items is listed in the control panel of a Windows 7 PC?
6.
A technician is having trouble closing a running program that is no longer responding. Which of the following will allow the technician to end the process?
7.
A help desk technician receives a phone call from a user reporting a computer problem. During the phone call, the user starts a conversation with the technician asking detailed information about personnel in upper management. The technician then asks the users name again, after which the user promptly hangs up. Which of the following attacks did the technician experience?
8.
Which of the following printers would be the BEST choice for printing on multi-part forms?
9.
A customer is experiencing unusual problems with a printer due to voltage fluctuations in the wall outlet. Which of the following should be used to eliminate the fluctuations?
10.
A customer with a laptop frequently goes into the office to work. However, the laptop only has two USB ports, and they are unable to connect their keyboard, mouse, monitor and scanner at the same time. Which of the following devices would BEST address this issue?