CompTIA A+ Remote Support Technician Designation Set 6

1.

Which of the following is a wireless security standard?

TCP WPA VLM UDP

2.

The elimination of a problem after implementing a solution is called:

a resolution. a service request. follow-up. a result.

3.

Which of the following sequences will update the device driver for a network interface card (NIC)?

Control Panel > Network Interface Cards > Highlight the listing for the NIC > Update Driver

Control Panel > System-Device Manager > Driver Tab > Update Driver

Control Panel > Hardware > Select the listing for the NIC > Driver Tab > Update Driver

Control Panel > System > Hardware > Device Manager > Select the listing for the NIC > Driver Tab >Update Driver

4.

A user reports that performance on the computer running Windows XP Professional has become slow. The user is unable to run the defragmentation utility. Which of the following may be the problem?

FAT32 partitions cannot be defragmented. User accounts do not have privileges to run the defragmentation utility. The defragmentation utility needs to be re-enabled. The defragmentation utility is not installed.

5.

A technician is helping a customer troubleshoot a problem with a modem. The technician would like to run a HyperTerminal test to determine whether the modem will now connect and the customer only has one phone line. Which of the following would be the BEST action for the technician to take?

Offer to call the customer back to confirm that the HyperTerminal test was successful. Ask the customer to call back on a different line and continue running HyperTerminal test. Give the customer a case number and ask the customer to call back if problem continues. Explain to the customer that follow-up will not be needed.

CompTIA A+ Remote Support Technician Designation Set 6

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CompTIA A+ Remote Support Technician Designation Set 6

Congratulations

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COMPANY

Products

OTHERS

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