CompTIA A+ Remote Support Technician Designation Set 5

1.

You are working as a technician at Certkiller .com. You have been asked to replace all CRT monitors with LCD monitors in the HR department. In the process of doing this, you observe that many in the staff uses screen savers that you know is adware. The company does not have a policy addressing outside screen saver use. Which of the following is the best action to take?

remove the screen savers and tell the users not to re-install the screen savers. send an email to the users involved stating that using the screen savers is a violation of company policy. mention this to the supervisor as a possible topic for discussion at the next managers meeting. do nothing because the technician was only told to remove the CRTs and install the LCDs.

2.

You work as a technician at Certkiller .com. You have been asked to troubleshoot a workstation that is running slowly but with the hard drive light constantly blinking. The TASK MANAGER tells you that the system idle time is using the majority of processor time. Which of the following is MOST likely the cause?

There is a virus or spyware on the computer. There are too many programs running. The hard drive is failing. The hard drive is fragmented.

3.

You are working as a technician at Certkiller .com. You are asked to help a user at a branch office with an application problem. You try to connect to a users desktop using Remote Assistance but is unable to connect and the invitation keeps timing out and you suspect that the firewall is blocking your request. Which of the following ports should you confirm that it is open for traffic in the firewall in order to allow Remote Assistance?

TCP port 3359 TCP port 21 TCP port 80 TCP port 3389

4.

You work as a technician with an IT-security responsibility at Certkiller .com. You have decided to inform the users at Certkiller .com about IT-Security and what to do to prevent security breaches. When talking about social engineering you want to use an example, which of the following would be most suitable?

Adopting security audit procedures Getting user passwords by pretending to be help desk staff Requiring users to work in open office configurations Teaching users to change their passwords regularly

5.

You are working as a technician at Certkiller .com. One of Certkiller 's users is unable to log in to the domain as she has forgotten her password. Certkiller .com has a security policy that says the last four digits of the employees identification number must be verified before performing a password reset. This rule exists in order to protect the company against social engineering attacks. The user is not able to provide that information over the telephone call. Which of the following would be the BEST way to handle this request?

Perform the reset and tell the user to write down the last four digits so they wont forget it again. Inform the user that the last four digits must be verified and that they should call back when they canprovide the needed information. Ask the user to call back and discuss the issue with the technicians supervisor. Perform the password reset for the user because the technician recognizes the users voice.

CompTIA A+ Remote Support Technician Designation Set 5

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CompTIA A+ Remote Support Technician Designation Set 5

Congratulations

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COMPANY

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OTHERS

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