CompTIA A+ Remote Support Technician Designation Set 3

You are working as a technician at Certkiller .com. You have just finished installing a modem on a Windows XP Professional computer and rebooted the computer. A bluescreen error results on reboot. Which of the following actions should you taken in order to resolve this issue?

You are working as a technician at Certkiller .com. A user calls you and asks what a black exclamation point on a yellow field in Windows XPs Device Manager means, as he discovered that when looking around in the control panel of the computer. What will you answer him?

You are working as a senior technician at Certkiller .com. A trainee wants to know where in the registry he can find the keys that contain information about all the hardware that is available to a computer running Microsoft Windows. What will you answer him?

You are working as a technician at Certkiller .com. While troubleshooting an application you need to access some user-specific information for the currently logged on user. Where in the Windows Registry would you find the root key that stores this information?

You are working as a technician at Certkiller .com. You are troubleshooting a Windows XP workstation with strange behavior. As a step in the troubleshooting you want to verify the hard disk integrity. Which of the following tools should you use?