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Detail Form
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1.
You are working as a technician at Certkiller .com. You have just finished installing a modem on a Windows XP Professional computer and rebooted the computer. A bluescreen error results on reboot. Which of the following actions should you taken in order to resolve this issue?
2.
You are working as a technician at Certkiller .com. A user calls you and asks what a black exclamation point on a yellow field in Windows XPs Device Manager means, as he discovered that when looking around in the control panel of the computer. What will you answer him?
3.
You are working as a senior technician at Certkiller .com. A trainee wants to know where in the registry he can find the keys that contain information about all the hardware that is available to a computer running Microsoft Windows. What will you answer him?
4.
You are working as a technician at Certkiller .com. While troubleshooting an application you need to access some user-specific information for the currently logged on user. Where in the Windows Registry would you find the root key that stores this information?
5.
You are working as a technician at Certkiller .com. You are troubleshooting a Windows XP workstation with strange behavior. As a step in the troubleshooting you want to verify the hard disk integrity. Which of the following tools should you use?
6.
You work as a technician at Certkiller .com. A user has requested that you upgrade his Windows 95 workstation to Windows XP. The workstation is equipped with a Pentium 1.3GHz CPU, 128MB of ram, and a 20GB hard drive. Which of the following information should you give the user?
7.
You are working as a technician at Certkiller .com. If you would need to save or restore Windows XP system state information, which of the following tools should you use?
8.
You are working as a technician at Certkiller .com. After reinstalling your own workstation you notice that there is two installations of Windows XP in the startup path that you can choose between. In order to remove the invalid Windows XP startup path, which of the following should you modify?
9.
You are working as a network technician at Certkiller .com. A user calls and wonders if any printers in Certkiller .com's main office require special paper. In order to answer the user you need to identify which type of printers that special paper to print. Which of the following alternatives do require special paper?
10.
You are working as a technician at Certkiller .com. A user tells you that he intends to buy a printer to his personal computer at home. The user asks you if you can tell him what resolution of a printer is measured in. What will you answer him?