CompTIA A+ Remote Support Technician Designation Set 2

You are working as a technician at Certkiller .com. You have just fitted a second hard drive in your Windows XP workstation. Which of the following tools should you use to partition the new hard drive?

You are working as a technician at Certkiller .com. One of the computers in the computer lab has had a secondary hard drive installed. For dual boot purposes you need to format the hard drive as FAT32. Which of the following commands should you use?

You are working as a technician at Certkiller .com. You are asked to move a shared folder that currently is on an NTFS partition, and has access control lists restricting access to only one set of users, to a FAT32 partition. After you have moved the files, which of the following happens to the user permissions?

You are working as a technician at Certkiller .com. You receive a call from a user that wants to encrypt a folder. The users workstation is running Windows XP Professional. The user states that when he right clicks on the folder, goes to Properties and Advanced button the option to encrypt is missing. The user does not have an encryption option because the:

You are working as a technician at Certkiller .com. Your boss asks you to identify two system integrated security feature in Windows XP SP2. Which of the following alternatives would you present to him? (Select TWO).

You work as a technician at Certkiller .com. You are asked to remove a virus from a infected workstation. A knowledge base article that you have read suggest that the correct method of removing the virus is by deleting the key: HKEY_LOCAL_MACHINE\MICROSOFT\SOFTWARE\CURRENTVERSION\PAK. Which of the following application should you use to delete the key?

You are working as a technician at Certkiller .com. You have been asked to troubleshoot a computer that is running slowly. After running the SFC, you observe that the dllcache folder has become corrupted. Which of the following utilities should you run in order to repair the contents of the dllcache directory?

You are working as a network technician at Certkiller .com. You need to analyze network interface card (NIC) activity on a workstation. Which of the following Windows tools could you use in order to accomplish this?

You are working as a technician at Certkiller .com. One of your colleagues asks you which of the following services is used by Windows XP to configure an 802.11x wireless connections. What will you answer him?

You are working as a technician at Certkiller .com. All computers at Certkiller .com run Windows XP. In order to help a user with a problem you need to initiate a Remote Assistance session to the user computer. Which of the following suggestions is the correct way to initiate a Remote Assistance session?