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Detail Form
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1.
You are working as a Problem manager (according to ITIL) at Certkiller .com. You are teaching a couple of new technician trainees about troubleshooting. Which of the following would you tell them is the FIRST step in the problem-solving process?
2.
You are working as a technician at Certkiller .com. You are asked to troubleshoot a monitor with a wavy picture. Which of the following would be the FIRST thing you should attempt?
3.
You are working as a senior technician at Certkiller .com. You instruct a trainee to run the CHKDSK /R on a computer in the marketing department. What will the CHKDSK /R command do?
4.
You are working as a technician at Certkiller .com. You have just fitted a second hard drive in your Windows XP workstation. Which of the following tools should you use to partition the new hard drive?
5.
You are working as a technician at Certkiller .com. You boss has heard of a way to re-index the hard drive and by that make the computer a little faster and wants to know which Windows tool to use in order to re-index the hard drive. What will you answer him?
6.
You are working as a technician at Certkiller .com. A user calls you and asks what a black exclamation point on a yellow field in Windows XPs Device Manager means, as he discovered that when looking around in the control panel of the computer. What will you answer him?
7.
Which of the following techniques is used by Thermal Transfer?
8.
You are working as a technician at Certkiller .com. You are asked to troubleshoot a new scanner that will not create a image when used. A user reports that the power light comes on and the operating system identifies the scanner manufacturer and model correctly when connected to a computer. Which of the following should you investigate first?
9.
You are working as a technician at Certkiller .com. You receive a telephone call from a user that has sent numerous print jobs to a printer but no one of the jobs did print. You should tell the user that the:
10.
You work as a technician at Certkiller .com. A user has heard about the PING.EXE utility and wonders what it is used for. What will you answer him?