1.
You are working as a Problem manager (according to ITIL) at Certkiller .com. You are teaching a couple of new technician trainees about troubleshooting. Which of the following would you tell them is the FIRST step in the problem-solving process?
2.
You are working as a technician at Certkiller .com. You are asked to troubleshoot a monitor with a wavy picture. Which of the following would be the FIRST thing you should attempt?
3.
You are working as a senior technician at Certkiller .com. You instruct a trainee to run the CHKDSK /R on a computer in the marketing department. What will the CHKDSK /R command do?
4.
You are working as a technician at Certkiller .com. You have just fitted a second hard drive in your Windows XP workstation. Which of the following tools should you use to partition the new hard drive?
5.
You are working as a technician at Certkiller .com. You boss has heard of a way to re-index the hard drive and by that make the computer a little faster and wants to know which Windows tool to use in order to re-index the hard drive. What will you answer him?