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Detail Form
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1.
Which of the following would be the BEST way for a technician to deal with a talkative customer?
2.
While assisting a customer on an extended issue it becomes necessary to place the customer on hold to request assistance. When you ask the customer if they would mind being placed on hold they decline. Which of the following would be the BEST action to take next?
3.
Upon receiving an urgent call from a customer, a technician determines that an onsite visit is required. The technician promises the customer that a co-worker will be onsite later because the technician does not want the customer to become upset. After checking, the technician realizes that the co-worker cannot visit the site. Which of the following actions by the technician would avoid a similar situation in the future?
4.
A new floppy drive has been installed but the light is staying on. Which of the following is MOST likely causing the problem?
5.
A computer that can host dual PCI-Express video cards is said to be:
6.
A technician is building a new computer for a client and installing an IDE hard drive. The technician should attach the new hard drive to:
7.
Which of the following commands and switches are used to obtain the physical address of a workstation?
8.
Which of the following Windows 2000 account groups can join a workstation to the domain?
9.
Which of the following would be the first driver to be installed after a complete clean reinstallation of Windows XP?
10.
A user has returned to work from an extended leave of absence and is unable to remember the username and password. Which of the following would be the BEST action for the technician to take?