CompTIA A+ Remote Support Technician Designation Set 14

1.

Technicians are reporting that because staff are restricted to user level accounts, the technicians must ask users to log off, log on using an administrator account then have the user log on again to see whether a problem has been fixed. Which of the following procedures will solve this problem?

using the RunAs program using the RunAdmin.bat program using the Microsoft Baseline Security Analyzer (MBSA) initially to upgrade the user to Admin disabling file encryption

2.

Which of the following converts numeric IP addresses to user-friendly names?

NNTP HTTP DNS FTP

3.

A customer is having difficulty installing a secondary hard drive and calls the technician for assistance. The technician should:

explain to the customer the benefits of RAID and suggest that the customer consider installing SCSI hard
drives in a RAID configuration. ask the customer to explain the need for a secondary hard drive when the primary drive should be largeenough to hold all the data. assist the customer to determine the correct jumper settings for the hard drives, verify that the data and power cables are correctly connected, and confirm that both drives are recognized by the BIOS. describe in detail how the computer determines the primary and secondary drives so the customer canmake the proper jumper settings.

4.

One way to increase the security of a wireless network involves:

installing access points. disabling WEP. enabling SSID broadcasts. MAC filtering.

5.

Which of the following in Windows 2000 is a registry editor that allows changes to be made but does not allow a search of the keys?

MSCONFIG EDIT REGEDIT REGEDT32

CompTIA A+ Remote Support Technician Designation Set 14

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CompTIA A+ Remote Support Technician Designation Set 14

Congratulations

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