1.
Technicians are reporting that because staff are restricted to user level accounts, the technicians must ask users to log off, log on using an administrator account then have the user log on again to see whether a problem has been fixed. Which of the following procedures will solve this problem?
2.
Which of the following converts numeric IP addresses to user-friendly names?
3.
A customer is having difficulty installing a secondary hard drive and calls the technician for assistance. The technician should:
4.
One way to increase the security of a wireless network involves:
5.
Which of the following in Windows 2000 is a registry editor that allows changes to be made but does not allow a search of the keys?
6.
Which of the following files collects information about installed hardware and passes it to NTLDR?
7.
In Windows XP, the Windows Firewall needs to be enabled but the only option available is Internet Connection Firewall. Which of the following can be done to install Windows Firewall?
8.
A user reports a low performance problem. The users computer is running with 128MB of RAM and the user doesnt want to purchase additional memory. Which of the following changes on the Performance Options would be BEST for the user?
9.
An angry customer is reporting problems with a computer. Which of the following would be the FIRST step to take?
10.
A technician receives a laptop that is running out of battery power more quickly than expected. Which of the following can the technician do to correct the problem?