CompTIA A+ Remote Support Technician Designation Set 12

1.

Which of the following commands are used to create folders in a command prompt?

RD MD CD SD

2.

A dual-layer DVD-R disc has a maximum data capacity of:

4.7GB. 2.1GB. 700MB. 9.4GB.

3.

A user running Windows 2000 reports that the password is no longer working. Which of the following actions should the technician take next?

Ask the user what new password they would like. Reset the users password to default. Ask the user to check whether the Caps Lock button is on. Instruct the user to reboot the computer.

4.

A user reports that the computer is no longer displaying video. The user can see the boot-up screen but the video disappears while loading Windows. Which of the following actions may resolve the problem?

Replace the video card. Reinstall the video driver from safe mode. Reseat the processor and memory. Replace the motherboard.

5.

A technician receives a telephone call from a customer who says that a cord from the back of the computer fell off and that they are unsure where the cord belongs. Which of the following would be the FIRST thing for the technician to do?

Tell customer that the problem is not serious and not to worry. Tell the customer that the call was unnecessary and they should plug the cord into the slot that matches theend of the unattached cord. Explain that this is a safety hazard because the cord is on the floor and may cause an electrical shock. Ask the customer questions to help determine which cord is unattached.

CompTIA A+ Remote Support Technician Designation Set 12

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CompTIA A+ Remote Support Technician Designation Set 12

Congratulations

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COMPANY

Products

OTHERS

Partner