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Detail Form
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1.
Which of the following sequences of steps can be used to increase the amount of virtual memory (page memory) available to Windows?
2.
A user reports recently installing several programs and now the computer which is running Windows XP Home starts slowly. Which of the following should the user be instructed to do to resolve the problem?
3.
While speaking with a customer on the telephone about a hardware problem, a technician realizes that the call would be best handled by another department. After asking whether the customer can be placed on hold and calling a technician in the other department, the technician introduces the customer and the other technician before hanging up. This is an example of a:
4.
A user with a computer that is running Windows XP Professional wants to encrypt a folder. When the user right clicks on the folder, goes to Properties and Advanced button there is no option to encrypt. The user does not have an encryption option because the:
5.
When a user would like to access a file server with Universal Name Convention (UNC), which of the following information is needed?
6.
While assisting a customer on the telephone, the customer questions a technicians competence. Which of the following actions should the technician take?
7.
A user would like to install Windows XP Home without performing a clean installation. Which of the following versions would be MOST appropriate to perform the upgrade?
8.
Which of the following would be the FIRST thing to attempt when troubleshooting a monitor with a wavy picture?
9.
Which of the following should a technician instruct a user to do to initiate Remote Assistance for a user running Windows XP Professional?
10.
A user has a computer that starts but the operating system does not load. A black screen appears with a flashing cursor and there is a message stating, Enter Password. The user does not know the password and states that the computer was purchased at a garage sale. Which of the following actions should the technician recommend?