CompTIA-A+ IT Technician 2006 Set 17

1.

A user complains about being unable to install software programs on a computer at work. Which of the following is the MOST likely cause of this issue?

The file system is FAT32. The user does not have sufficient privileges. There is not enough virtual memory. The operating system is corrupted.

2.

A user has purchased a new computer and reports that when trying to install the old laser printer the driver for the printer is on a floppy disk and the new computer does not have a floppy drive. Which of the following would be the BEST to recommend?

Install an internal floppy disk drive on the new computer and install the driver from the new floppy disk. Use a computer with a floppy driver to transfer the driver from the floppy to a thumb drive and install thedriver from the thumb drive. Download the driver to the new computer from the manufacturers website and install the driver from a filefolder. Purchase a new laser printer that has the drivers on a CD and install the drivers from the CD.

3.

Which of the following is the location where a processor would be installed on a newer model laptop?

ZIF socket Slot A Socket 603 Slot 1

4.

A customer is upset about a problem with the computer. The technician should:

explain to the customer that this is nothing to become upset about. listen to the customer and remain calm. instruct the customer to remain calm so the problem can be fixed. ask the customer why the customer is so angry.

5.

Each time a serial port receives a character, the port has to get the attention of the computer by raising:

an interrupt processor task. an interrupt request line. a direct access line. a direct memory token.

6.

Which of the following can be used to check whether a computers power supply is faulty?

multimeter loopback plugs POST card cable tester

7.

After installing Service Pack 2 for Windows XP, a computer does not work correctly. During boot, which of the following will start the computer in safe mode?

Press the Ctrl key Press Ctrl + Alt + Shift Press Ctrl + Alt + Delete Press the F8 key

8.

While at a customers home, a technician has to call a vendor to help fix the problem. Which of the following would be the BEST action for the technician to take?

Ask permission to use the customers telephone and reassure the customer that the telephone call is necessary. Use the customers telephone to make the call without asking permission and tell the customer that the callis just back to the local office. Inform the customer that a new service appointment must be set after the technician contacts the vendor. Explain to the customer that call has to be made to fix the problem and then return to the office to place thecall.

9.

Which of the following shortcuts will lock a computer without logging off?

Windows Key + R Ctrl + Alt + Del and select Standby Windows Key + W Ctrl + Alt + Del and select Lock Computer

10.

A customer is unhappy when the computer has not been fixed by the predetermined time. Which of the following would be the BEST way to resolve this problem?

Emphasize that the customer agreement disclaims any liability for delays. Explain to the customer that the service queue is very long and all repairs have been delayed. Tell the customer there is nothing that can be done and that the technician will contact the customer whenthe repair is complete. Listen attentively to the customers concerns and explain that the repair process will be expedited if possible.

CompTIA-A+ IT Technician 2006 Set 17

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CompTIA-A+ IT Technician 2006 Set 17

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